FAQ

RESERVATION

HOW DO I MAKE A RESERVATION?

You can call us at: 02 565 2000 or write to us at the email address: booking@bioterme.si.

WHAT TIME IS IT POSSIBLE TO CHECK IN TO THE HOTEL OR GLAMPING?

Check-in at the hotel is possible from 14:00 and at the glamping valley from 15:00.

HOW DO I MAKE A RESERVATION?

If the guest cancels the booked arrangement, Bioterme Mala Nedelja has the right to refund the costs due to the cancellation. The cost of canceling the arrangement depends on the time in which the guest submitted the cancellation. Bioterme Mala Nedelja are entitled to the following percentages of the price of the arrangement in the event of its cancellation:

  • cancellation up to 15 days before arrival - 10% of the arrangement
  • 14 to 4 days before arrival - 30% of the arrangement
  • 3-2 days before arrival - 80% of the arrangement
  • 1 day before arrival, on the day of arrival or no show on the date of reservation - 100% of the arrangement
  • in the event of a change in the date of stay, the advance payment already paid will be transferred to the new date.

ARRIVAL

HOW CAN I GET TO THE HOTEL BY CAR?

Click on the link Bioterme Mala Nedelja and the location of the hotel will open to you on the Google Maps page, where it will be displayed driving directions from your location to the hotel.

Biotherme is located in the hilly landscape of north-eastern Slovenia, 1 km south of Mala Nedelja, in the municipality of Ljutomer. It is 28 kilometres from Ormož, 24 kilometres from Ptuj and 45 kilometres from Maribor.

GPS: 46.514649, 16.052206

DOES THE HOTEL HAVE FREE PARKING?

Guests visiting us by car have several parking options:

  • free parking in the outdoor parking lot,
  • covered parking,
  • parking garage house (paid).

WHERE CAN I INQUIRE REGARDING BUS TRANSPORTATION?

Unfortunately, there is no regular bus line here. It is possible to hire a taxi service from the bus or train station Ljutomer.

LIVING

DO YOU HAVE ROOMS ADAPTED TO THE NEEDS OF THE DISABLED?

We have 2 specially adapted rooms in the hotel. Access to other parts of the hotel (restaurant, thermal park, wellness, etc.) is also possible.

ARE THERE BATHROBES AND TOWELS IN THE ROOM?

Yes. Bathrobes are available in all rooms, including glamping units. Unfortunately, bathrobes are not available for children. Towels for visiting the thermal park are not available in the room, but it is possible to rent a towel in the thermal park, for an additional fee.

IS IT POSSIBLE TO ADD A COT TO THE ROOM?

It is possible to add a baby cot to most hotel rooms for an additional fee, but it must be reserved in advance.

IS A DIET POSSIBLE?

At your request, we can arrange a diet. When making a reservation, please indicate which type of diet it is.

ARE PETS WELCOME?

Pets weighing up to 15 kg are welcome in some units of the glamping houses, subject to prior reservation. An additional fee of €20 per night is required for animals. You also get the policy for signature.

CAN I RENT BIKES AT THE HOTEL?

We have bicycles for adults without child seats available throughout the year.

You can rent bikes for 2 hours for €3.00, and for the whole day for €8.00. They must be reserved at the reception or by calling: 02 565 2000.

Electric bikes are not available.

ARE GLAMPING HOUSES FURNISHED?

All accommodation units are equipped with modern equipment that ensures a perfect quality of stay: living room, bedroom, kitchen with all necessary equipment, private bathroom with shower and toilet, air conditioning, heating, terrace with garden furniture. Some glamping houses have a private wooden hot tub with geothermal water on the terrace.

DEPARTURE

CAN WE STAY LONGER IN THE ROOM?

Yes, late check-out is until 4 p.m. The price for late departure is €35 per room.

WHERE CAN I LEAVE MY LUGGAGE AFTER CHECKING OUT FROM THE HOTEL?

You can store your luggage at the reception for free until departure.

GENERALLY

WHAT ARE THE OPENING HOURS OF THE THERMAL PARK?

The thermal park is open from 8 a.m. to 9 p.m.

WHERE CAN I FIND HOTEL PRICE LISTS?

On the website under the category ABOUT BIOTHERMS, you can find prices for all services.

IF YOU CAN'T FIND THE ANSWER

TO YOUR QUESTION IN THE FAQ,

CONTACT US!