FAQ

RESERVATION

HOW DO I MAKE A RESERVATION?

We recommend that you email us at booking@bioterme.si or call us on +386 2 56 52 000. You can also make your own reservation on our website. 

WHAT TIME CAN I START MY STAY IN A HOTEL OR GLAMPING SITE?

Hotel rooms are available from 14:00, and the villas and tents of the Sončna dolina glamping resort from 15:00. A full day's swimming is included in the price on the day of arrival and the day of departure, so we recommend that you take advantage of the swimming facilities before your stay and after check-out. 

HOW DO I CANCEL A RESERVATION?

The guest has the right to cancel the reservation. If the guest cancels the reservation, Bioterme Mala Nedelja is entitled to a refund of the cancellation costs. The amount of the cancellation fee depends on the time during which the guest submitted the cancellation. Bioterme Mala Nedelja is entitled to the following percentages of the price of the arrangement in the event of cancellation:

  • cancellation up to 15 days before arrival - 10% of the arrangement
  • 14 to 4 days before arrival - 30% of the arrangement
  • 3-2 days before arrival - 80% of the arrangement
  • 1 day before arrival, on the day of arrival or no show on the date of reservation - 100% of the arrangement
  • in the event of a change in the date of stay, the advance payment already paid will be transferred to the new date.

ARRIVAL

HOW CAN I GET TO THE BIOTERM BY CAR?

We recommend that you enter BIOTERME on your mobile device when you arrive. The web will give you access to Google Maps, which will show you driving directions to our location.

Biotherme is located in the hilly landscape of north-eastern Slovenia, 1 km south of Mala Nedelja, in the municipality of Ljutomer. The exact address is Moravci v Slovenskih goricah 34, 9243 Mala Nedelja. 

It is 28 kilometres from Ormož, 24 kilometres from Ptuj and 45 kilometres from Maribor.

GPS: 46.514649, 16.052206

DOES THE HOTEL HAVE FREE PARKING?

Guests visiting us by car have several parking options:

  • Free parking in the outdoor car park in front of or opposite the hotel or in the glamping village,
  • Free private parking is possible in a covered car park opposite the hotel (reserved for accommodation guests),
  • Parking garage (extra charge).

WHAT IS THE CONNECTION WITH PUBLIC TRANSPORT?

The nearest public transport is Ljutomer, where a taxi service is available. Taxi Hlebec +386 31 470 836. 

LIVING

DO YOU HAVE ROOMS ADAPTED TO THE NEEDS OF PEOPLE WITH DISABILITIES?

The hotel has 2 rooms specially adapted for disabled guests. The entire complex of the Bioterme Baths and Hotel is accessible for disabled and elderly people. 

ARE THERE BATHROBES AND TOWELS IN THE ROOM?

Yes. Adult bathrobes are provided in all rooms, including glamping villas and tents. Towels are not provided in the room for the visit to the thermal park, but towels can be rented for a fee at the reception of the thermal park.

IS IT POSSIBLE TO ADD A COT TO THE ROOM?

Most rooms at the hotel can be equipped with a baby cot at an extra cost, which must be requested at the time of booking.

IS A DIET POSSIBLE?

At your request, we can arrange a diet. When making a reservation, please indicate which type of diet it is.

ARE PETS WELCOME?

Pets weighing up to 15 kg are welcome at an extra cost in some glamping villas, upon prior reservation. If you are staying with a pet, please follow the instructions provided at check-in. 

CAN I RENT BIKES AT THE HOTEL?

Adult bikes without child seats are available. Rental for 2 hours costs € 3,00, and for the whole day € 8,00. They can be booked in advance on +386 2 56 52 000. Electric bikes are not available.

ARE GLAMPING HOUSES and tents FURNISHED?

All accommodation units are modernly furnished and provide a perfect quality of living: living room, bedroom, kitchen with all necessary equipment, private bathroom with shower and toilet, air conditioning, heating, terrace with garden furniture. Some glamping chalets have a private wooden bathtub with geothermal water on the terrace.

DEPARTURE

CAN WE GET TO OUR ACCOMMODATION EARLY OR STAY LONGER?

Check-in (if available) is possible from 8 am onwards. You can stay in your accommodation (if available) until 16:00. The price is € 35 per accommodation. Earlier arrival or later departure must be announced at the time of booking. 

WHERE CAN I LEAVE MY LUGGAGE IF I COME FOR A SWIM BEFORE CHECK-IN OR STAY FOR A SWIM AFTER CHECK-OUT?

You can leave your luggage at the Bioterme reception on the day of arrival or departure for a relaxing and hassle-free stay.

GENERALLY

WHAT ARE THE OPENING HOURS OF THE THERMAL PARK?

MONDAY - THURSDAY from 9am - 8pm. 

FRIDAY from 9am - 9pm. 

SATURDAY: 8am - 9pm.

SUNDAY: 8am - 8pm.

WHERE CAN I FIND A PRICE for my stay?

On the website under the category ABOUT BIOTHERMAH, you can find the regular price list for all services. For a break, we recommend you take a look at the special offers under the CURRENT OFFER tab. 

IF YOU CAN'T FIND THE ANSWER

TO YOUR QUESTION IN THE FAQ,

CONTACT US!